Texas Tech University Specialist IV - Document Delivery in Lubbock, Texas

Specialist IV - Document Delivery

Requisition ID 13750BR

Work Location Lubbock

Org Level 1 Texas Tech University

Campus Texas Tech University

Department Library

Position Description Performs semi-professional work on various projects and programs. Work is performed under supervision within established policies with latitude for independent judgment. Employee performance is based upon a review of completed work and overall results obtained. May supervise specialized clerical section.

Major/Essential Functions

  • Process interlibrary loan and document delivery requests received through interlibrary loan software and its components efficiently and accurately.

  • Search for information on requested items in the library catalog, library databases, available online resources, and interlibrary loan software and its components, including in depth online searches for hard to find items.

  • Prioritize and aid the processing of requests through automated systems.

  • Communicate with patrons and other libraries via email, on the phone, and in person.

  • Provide excellent customer service and assist student assistants with difficult patrons.

  • Manage overdue notices and billing, both for Texas Tech patrons and other libraries.

  • Coordinate searches for claimed returned, missing, and not on shelf items.

  • Cover the Document Delivery office until 7 pm one night a week or as needed.

  • Process and prepare physical items for delivery to their intended patrons, including updating, marking, shelving and shipment as applicable.

  • Prepare and assist with deliveries to departmental offices, branch libraries, and off-site locations.

  • Manage shipment of items to other libraries and distance patrons through a variety of couriers.

  • Account for remaining active transactions at the end of each day and provide accurate end of day reports detailing such.

  • Help train, oversee, evaluate, and serve as an example for the unit’s student assistants, including assisting with the student workflow as needed.

Occasional Duties

  • Retrieve and process items from Remote Storage as needed.

  • Participate in cross-training and assist with other units’ workflow as requested.

  • Assist with other projects as requested.

Required Qualifications High school plus 4 years experience. Additional education may substitute on a year for year basis.

Preferred Qualifications

  • Effective interpersonal and problem-solving skills.

  • Excellent written and verbal communication skills.

  • Demonstrates flexibility in work assignments.

  • Works with high level of attention to detail and accuracy.

  • Keyboarding skills, which result in a high level of accuracy.

  • Excellent customer service skills and supervisory skills.

EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Does this position work in a research laboratory? No

Required Attachments Cover Letter

Professional/Personal References

Job Type Full Time

Pay Basis Hourly

Minimum Hire Rate 11.5

Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Travel Required None

Shift Day

Schedule Details Weekly evening shift required

Grant Funded? No

Job Group Clerical/Secretarial

Removal Date 07/11/2018