Texas Tech University Patient Services Specialist in Lubbock, Texas

Patient Services Specialist

Requisition ID 13763BR

Work Location Lubbock

Org Level 1 Texas Tech Univ Health Sciences Ctr

Campus HSC - Lubbock

Department Ophthalmology Dept Lbk Genl

Position Description This position is responsible for assuring smooth operation of the clinic patient flow and serves as the primary contacts for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Ability to communicate effectively internally and externally. Ability to understand and follow instructions. Work is performed in usual clinic conditions and requires a high degree of contact with patients, HSC staff, and insurance companies. Employees have cash handling responsibilities.

Major/Essential Functions

  • Greet patients warmly and sincerely as they arrive to the clinic or call in via phone.

  • Act as the patient's guide and advocate through the administrative details of their clinic visits.

  • Identify and update patient information by navigating multiple computer systems and inputting accurate data.

  • Receives all incoming calls for the clinic. Takes information from incoming calls and distributes accordingly.

  • Calculates and collects payments for clinic services.

  • Ensures patient benefits have been verified and ensures insurance information is accurate upon check in.

  • Schedules patient appointments.

  • Contacts patients to confirm next day appointments and contact patients who have missed appointments.

  • Coordinates clinic schedule information with physicians and staff.

  • Maintains a professional customer service atmosphere for patients, physicians and staff.

Occasional Duties

  • Other duties as assigned by superiors.

Required Qualifications + Education: + A minimum of a high school diploma or equivalent.+ Experience: + * At least three years of general office experience. * At least one year of general office experience in a clinic or physician's office.


  • At least 90 days service at TTUHSC as a Patient Services Trainee, documented completion of all relevant IDX training and a recent performance appraisal on file with a rating of meeting or exceeding expectations.

Preferred Qualifications

  • Medical Office Experience.

  • Excellent Written and Verbal Communication skills

  • Intermediate to Advanced computer skills

EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Does this position work in a research laboratory? No

Required Attachments Resume / CV

Optional Attachments Professional/Personal Reference

Other Documents Supporting Qualifications

Job Type Full Time

Pay Basis Hourly

Minimum Hire Rate 12.42

Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Travel Required Up to 25%

Shift Day

Schedule Details M-F - May require travel to off site locations

Grant Funded? No

Job Group Clerical/Secretarial

Removal Date 04/13/2019