Lubbock Heart Hospital Patient Access Representative/ ER in Lubbock, Texas

GENERAL SUMMARY

  • Most often, the patient representative is the first individual from the Hospital to have contact with a patient scheduled for surgery. This contact may be in the form of an introductory letter requesting insurance information, telephone contact and/or personal interviews. It is most important that this individual have excellent people handling skills, a high degree of accuracy in obtaining and recording information and good organizational skills. May be delegated additional responsibilities or special assignments.

ESSENTIAL FUNCTIONS

  • Knows and adheres to policies of the Hospital.

  • Greets public, sees to public needs, restocks lobby coffee, and serves as message center for employees and surgeons of the hospital.

  • Obtains insurance forms, copies of insurance cards, patient signatures, and collects deposits to cover pre-op patients’ portion of financial responsibility.

  • Assembles patients’ charts the evening prior to surgery.

  • Enters patient information into computer.

  • Responsible for making sure all patient data in computer is complete and accurate.

  • Coordinates work schedule of part-time Patient Representative and provides technical oversight of part-time activities.

  • Receives, screens and routes incoming calls in a professional manner by the third ring.

  • Seeks involvement in activities that promote professional growth and behavior and promotes and assists employees in the same.

  • Informs Business Office Manager of applicable day-to-day situations.

  • Follows employee health and other personnel and staffing policies.

MINIMUM KNOWLEDGE AND SKILLS REQUIRED

  • Know the definitions of fundamental computer terms related to applications software and desktop PC's

  • Know how to open, read, and respond to email

  • Know how to manage electronic files

  • Know how to print electronic documents and reports

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

  • Must be a high school graduate. Minimum of two years’ experience in secretarial, admitting or insurance.

LICENSURE AND CERTIFICATION

  • N/A

ENVIRONMENTAL AND PHYSICAL REQUIREMENTS

  • The employee works in a temperature-controlled environment. Candidate must be able to read and speak English fluently, have cognitive skills for math, reading, computer skills, communication skills to deal well with the public (customers) as well as peers. Vision for near, mid-range, far and accommodation. Hearing for low, medium and high pitch. Job requires sitting for 70% of activities with minimal up and down activity. Job risk include exposure to computer for 6-7 hours per day with typing activities, lifting of 20-30 pounds’ maximum, potential for exposure to blood and body fluids (minimal), and exposure to infectious disease.