St. Joseph Health Financial Counselor - Full Time/Days in Lubbock, Texas

Job Summary: Under minimal supervision, the Financial Counselor provides financial counseling to in-house patients, processes Financial Assistance Applications, and assists patient/guarantors with the resolution of their account balances.Essential Functions:1.Strives to collect payment in full.2.Counsels patients for suitable payment arrangements.3.Assists patients with any financial related question and offers financial assistance as needed.4.Refers uninsured and under insured patient accounts to the Third Party Eligibility Agencies for screening and potential Medicaid coverage.5.Monitors inpatient days utilized for Medicaid and Medicare patients due to benefit periods.6.Handles customer complaints in an effective manner.Minimum Position Qualifications:Education:High school graduate or equivalent.Experience:Customer Service.Third party follow-up, government follow-up, patient collections, account resolution, billing, and/or cash applications.Two (2) years of Patient Accounting experience in a physician office, hospital, or medical collections.Preferred Position Qualifications:1 to 2 years of college or business experience.Medical Business Office experience in a physician office or hospital.Third party or patient collections experience.

Covenant Health is celebrating nearly 100 years of serving Lubbock and our South Plains region. As the oldest and largest health system in Lubbock and the region, we currently employ over 5,200 people with a medical staff of over 600 physicians.For nearly 100 years, Covenant has been driven by a mission of providing a Christian ministry of healing and caring for the whole person - mind, body and spirit. Our vision and differentiator is we are the only faith-based, integrated health network in the West Texas/eastern New Mexico region dedicated to a Christian ministry of healing.As an expression of our mission, we believe we hold an important Covenant with our patients and try and treat every interaction as Sacred Encounters.Our ministry includes six hospitals with over 1,100 licensed beds: Covenant Medical Center - CMC Covenant Children’s Covenant Specialty Covenant Plainview - PLV Covenant Levelland - LVL Trustpoint (joint venture: Rehab Hospital of Lubbock) Covenant Medical Group (CMG) Covenant Health Partners Hospice of LubbockCovenant Health's total service area includes 25 counties that covers most of West Texas and eastern New Mexico. The service area covers approximately 750,000 people and approximately 35,000 square miles.