Texas Tech University Sr Patient Services Specialist in Lubbock, Texas
Sr Patient Services Specialist
Requisition ID 11985BR
Work Location Lubbock
Org Level 1 Texas Tech Univ Health Sciences Ctr
Campus HSC - Lubbock
Department Ob Gyn Pavilion Lbk
Position Description This position is responsible for assuring smooth operation of the clinic patient flow and serve as primary contacts for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Ability to communicate effectively with a variety of people. Ability to understand and follow instructions. Work is performed in usual clinic conditions and requires a high degree of contact of both direct with patients, HSC staff, and insurance companies. Employees have cash handling responsibilities.
Major/Essential Functions 1. Serves as lead PSS and is responsible for daily front desk operations of the center.
Greet all patients as they arrive to the clinic and certifies that all patient information is updated and correct.
Acquires and scans appropriate paperwork at check in including: consent to treat, confidential communication form, financial agreements, insurance information, identification and any other relevant paperwork.
Follows appropriate procedures for checking patients out of the clinic by scheduling follow up appointments appropriately, following system check out and assisting patients with any other needs.
Answers incoming phone calls, certifies that all patient information is updated and correct and handles the needs of the caller appropriately.
Handles payment transactions and completes necessary batch closing and deposit documentation every day.
Handles patient messages delegated from triage nurse, physicians, or supervisor including messages from the after hours service.
Coordinates referral appointments from other clinics, agencies, and private physicians.
Processes patient no-show forms
Maintains incoming faxes: organize, distribute and send to medical records as necessary.
Maintains release of information and paper medical records when applicable.
Maintains knowledge of all visit types, physician names and scheduling guidelines in order to schedule appropriatley.
When assigned, completes rounding by maintaining a tidy waiting room and ensures all patients are informed about clinic delays.
Completes daily tasks as assigned on the Monthly PSS Calendar while rotating between the Call Center, Check-in and Check-Out.
Maintains institutional requirement of abandoned call rate (4.99% or below) and time caller in queue (29 seconds or less) where the Avaya Phone System is utilized.
Positively assists other staff and providers as needed.
Trains and advises non-Senior PSS staff.
PROFESSIONAL DEVELOPMENT: Promote, Assess, and evaluate the educational needs and requirements specific to your job discipline.
Occasional Duties Other duties as assigned.
Required Qualifications + Education: + A minimum of a high school diploma or equivalent.+ Experience: + * A minimum of five (5) years of general office experience. * A minimum of two (2) years in a clinic or physician's office.
OR * At least three (3) years of experience at TTUHSC in the Patient Services Program, documented completion of all relevant IDX training and a current performance appraisal with a rating of meeting or exceeding expectations.
Preferred Qualifications Ability to work in a busy environment; ability to understand complex scheduling and follow instructions; ability to use a computer and computer programs; ability to multitask
Knowledge of medical terminology.
Experience with the pre-certification process for insurance carriers.
Outstanding customer service skills.
Must be professional and punctual.
Must be organized.
Outstanding oral and written communication skills.
EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
Does this position work in a research laboratory? No
Required Attachments Cover Letter
Professional License or Certification
Resume / CV
Optional Attachments Other Documents Supporting Qualifications
Job Type Full Time
Pay Basis Hourly
Minimum Hire Rate 13.41
Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.
Travel Required Up to 25%
Grant Funded? No
Job Group Clerical/Secretarial
Removal Date 10/05/2018