Texas Tech University Senior Specialist in Lubbock, Texas

Senior Specialist

Requisition ID 10851BR

Work Location Lubbock

Org Level 1 Texas Tech University

Campus Texas Tech University

Department Student Financial Aid

Position Description Performs specialized, complex work to assist in the organization and implementation of various projects and programs. Work is performed under supervision within established guidelines with performance based on overall results obtained.

Major/Essential Functions

  • Assist parents and students with financial aid and scholarship concerns with attending TTU.

  • Exceptional customer service skills.

  • Exceptional communication skills.

  • Basic knowledge of computers.

  • Knowledge of Banner Financial Aid Management System.

  • Deliver presentations for groups on the financial aid process.

  • Attend local and University events as a representative of TTU Student Financial Aid.

  • Assist in front counter duty in advising student and providing guidance services.

  • Perform additional required duties as assigned during peak times.

Required Qualifications High school plus five years experience. Additional education may substitute for experience on a year for year basis.

Preferred Qualifications

  • Call center experience preferred but not required.

  • Financial Aid experience preferred but not required.

  • Bilingual preferred.

EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Does this position work in a research laboratory? No

Required Attachments Cover Letter

Recommendation/Referral

Resume / CV

Job Type Full Time

Pay Basis Hourly

Minimum Hire Rate 12.42

Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Travel Required None

Shift Day

Schedule Details Peak season requirements - August and January

Grant Funded? No

Job Group Clerical/Secretarial

Air Force Speciality Code 3A1X1

Army Military Occupational Speciality Code 42L, 42E

Marine Military Occupational Speciality Code 0111, 0101

Navy Enlisted Classification Code 1802, 641X

Removal Date 10/05/2017