Texas Tech University Patient Services Specialist in Lubbock, Texas79410

Patient Services Specialist

Requisition ID 10766BR

Work Location Lubbock

Org Level 1 Texas Tech Univ Health Sciences Ctr

Campus HSC - Lubbock

Department SON Combest Center Lbk

Position Description This position is responsible for assuring smooth operation of the clinic patient flow and serves as the primary contacts for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Ability to communicate effectively internally and externally. Ability to understand and follow instructions. Work is performed in usual clinic conditions and requires a high degree of contact with patients, HSC staff, and insurance companies. Employees have cash handling responsibilities.

Major/Essential Functions The primary objective of this position is to provide excellent customer service to the patients of the TTUHSC SON Larry Combest Community Health & Wellness Center SRC clinic to meet patient health care needs. The employee is responsible for:

Employee in this position must have a clear knowledge base and understanding of how to handle sensitive information in order to be 100% HIPPA compliant with institutional, and departmental policies and procedures for best practices.

Enters relevant patient data into EHR.

Provides excellent customer service to anyone that calls or walks into the clinic to ensure smooth and efficient operation of clinic and patient flow.

Employee serves as the initial point of contact for patients.

Responsible for handling all incoming calls, scheduling appointments, patient registration, collecting fees and payments, and reconciliation of monies in cash drawer.

Ability to communicate effectively verbal and written.

Ability to manage multi-phone system.

Required Qualifications + Education: + A minimum of a high school diploma or equivalent.

  • Experience: + * At least three years of general office experience. * At least one year of general office experience in a clinic or physician's office.


  • At least 90 days service at TTUHSC as a Patient Services Trainee, documented completion of all relevant IDX training and a recent performance appraisal on file with a rating of meeting or exceeding expectations.

Submit letter of recommendation dated within the last 12 months. Submit references.

EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Does this position work in a research laboratory? No

Required Attachments Recommendation/Referral

Resume / CV

Optional Attachments Recommendation/Referral

Other Documents Supporting Qualifications

Job Type Full Time

Pay Basis Hourly

Minimum Hire Rate 12.42

Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Travel Required None

Shift Day

Schedule Details Day, evening, & night shift for extended clinic operations

Grant Funded? No

Job Group Clerical/Secretarial

Removal Date 06/15/2018