Texas Tech University Patient Services Specialist- Pavilion in Lubbock, Texas

Patient Services Specialist- Pavilion

Requisition ID 11046BR

Work Location Lubbock

Org Level 1 Texas Tech Univ Health Sciences Ctr

Campus HSC - Lubbock

Department Pedi Administration Lbk Genl

Position Description This position is responsible for assuring smooth operation of the clinic patient flow and serves as the primary contacts for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Ability to communicate effectively internally and externally. Ability to understand and follow instructions. Work is performed in usual clinic conditions and requires a high degree of contact with patients, HSC staff, and insurance companies. Employees have cash handling responsibilities.

Major/Essential Functions

  • Providing excellent customer service to anyone that calls or walks into the clinic.

  • Receive all incoming calls for the specialty and general clinics and cover other clinics in times of need.

  • Contacting patients with schedule information along with referring physicians.

  • Prepare schedule of daily appointments, managing wait-lists, scheduling and verifying insurance.

  • Informing patients in the exam room about potential delays.

  • Receives payments for clinic services including outstanding balances. While also maintaining batches on a monthly basis.

  • Teamwork to provide coverage at clinic station.

  • Communication with Physicians and Nursing regarding clinic changes.

  • Receiving/checking out patients and performing due diligence for checkout procedures.

  • Assists patients with applications and forms.

  • Maintaining required files in clinic.

  • Supports the Service Plus Philosophy of Texas Tech University Health Science Center.

  • Adheres to institutional and departmental safety policies and procedures.

  • Assisting Front Desk.

  • Taking information from patient or pharmacist concerning prescription refills, lab reports. Communicating to nursing staff.

  • Generating, maintaining and updating referrals electronically in the EMR system.

Occasional Duties

  • Other duties as assigned by your supervisor.

Required Qualifications + Education: + A minimum of a high school diploma or equivalent.+ Experience: + * At least three years of general office experience. * At least one year of general office experience in a clinic or physician's office.


  • At least 90 days service at TTUHSC as a Patient Services Trainee, documented completion of all relevant IDX training and a recent performance appraisal on file with a rating of meeting or exceeding expectations.

EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Does this position work in a research laboratory? No

Required Attachments Cover Letter

Resume / CV

Job Type Full Time

Pay Basis Hourly

Minimum Hire Rate 12.42

Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Travel Required None

Shift Day

Grant Funded? No

Job Group Clerical/Secretarial

Removal Date 07/17/2018