Texas Tech University IT Support Technician II in Lubbock, Texas

IT Support Technician II

Requisition ID 11006BR

Work Location Lubbock

Org Level 1 Texas Tech University

Campus Texas Tech University

Department ITHC

Position Description The IT Support Technician II scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit.

Major/Essential Functions With some supervision by management and/or project leads:

  • Provides department or unit, primarily hardware and some software support and maintenance, including, but not limited to, desktops, printers, lab equipment, etc.

  • Troubleshoots primarily hardware, some software, or some system problems, interfacing with central technology support areas.

  • Performs technical duties necessary for department or unit business operations.

  • Specializes in hardware and software relevant to the department or unit.

  • Adheres to all appropriate Institutional policies (including IT OPs) and other relevant internal departmental policies.

Knowledge, Skills, Abilities:

Ability to:

  • Exercise judgment based on an understanding of organizational policies and activities.

  • Plan and organize effectively, prioritize goals, use time efficiently, and stay on task.

  • Communicate effectively, both orally and in writing.

  • Establish and maintain effective work relationships.

  • Intermediate level analytical skills, including process description, logic, problem diagnostics, and problem solving.

  • Intermediate technology hardware and software competency.

  • Training in fundamental and advanced hardware and software support through education or experience.

Occasional Duties

  • Ability to perform shift work during weekends,evenings, and on-call responsibilities.

  • Provide assistance in selection and training of IT Help Central – Classroom Technology Services employees.

  • Assist in instruction, training, and marketing needs of the University’s Digital Signage System.

Required Qualifications Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus one (1) year related full-time paid experience OR a combination of related education and/or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

Preferred Qualifications

  • Must possess technical and computer skills,supervisory skills and experience, excellent inter-personal skills, and be very service oriented.

  • Must be a customer advocate.

  • Ability to establish a plan of action, prioritize and execute assigned tasks effectively, and follow-up with assessment.

  • Room control technology and/or digital signage experience would be helpful.

  • Experience with Digital Signage systems.

  • HDI Certification, Mac experience, and/or any other training or certifications related to technology services and customer support would be helpful.

EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Does this position work in a research laboratory? No

Required Attachments Cover Letter

Professional/Personal References

Resume / CV

Optional Attachments Professional License/Certification

Other Documents Supporting Qualifications

Job Type Full Time

Pay Basis Hourly

Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Travel Required Up to 25%

Shift Day

Schedule Details M-F 8am-5pm

Grant Funded? No

Job Group Computer/IT/Communications

Air Force Speciality Code 33S4

Army Military Occupational Speciality Code 255A, 255S, 25B

Marine Military Occupational Speciality Code 0681, 8055

Navy Enlisted Classification Code All IT NEC's

Removal Date 01/10/2018