PROSPERITY BANK Cust. Service Advocate Team Leader (FT) - Ave Q in LUBBOCK, Texas
Prosperity Bank is seeking to fill the position of Full-Time Customer Service Advocate Team Leader in our Lubbock, Ave Q Call Center. The CSA Team Leader will be responsible for providing excellent customer service and maintaining strong professional relationships in the Bank s Customer Service Center (call center). Courteously and promptly resolves customer questions and/or problems. Responsible for motivating, problem solving, training, and coaching a team of Customer Service Representatives. Responsible for performing a broad variety of financial services such as opening and closing accounts, renewing time deposit accounts, and assisting clients with account inquiries, maintenance, and problem resolution. Has extensive knowledge and experience of complex deposit and loan products and services such as IRA s, Home Equity/Improvement Loans, etc. Identifies sales and referral opportunities and strives to meet related goals. A full description of duties available upon hiring. Prosperity Bank is committed to providing our customers a personalized service experience, we're looking for people who are passionate about satisfying customers, will not settle for the average, embrace creativity and operate with a sense of purpose. If this is you, then we are looking forward to meeting you and are excited that you are interested in joining Prosperity Bank - where we are Simply Better! Come join our team and explore the endless possibilities that a career in banking can provide! A pre-employment credit check will be performed on all qualified applicants. Prosperity Bank is an Equal Employment Opportunity and Affirmative Action employer, and Member FDIC. Required Skills Excellent communications and public relations skills. Well organized. Detail oriented Willingness to assist others. Strong leadership abilities. Strong typing abilities. Able to use PC, calculator, and office equipment. Required Experience High school graduate or equivalent. Knowledge of Company products, sales policies, and procedures. One year customer service and data entry experience.